Frequently Asked Questions

Missing or Additional Documents In My Document Package

Question: Why was a particular document missing, or why was a document included in a specific loan program?

Answer: Most forms are configured to meet lender and investor guidelines. These guidelines are maintained, and updated regularly by DocuTech’s compliance and legal team. If you have an inquiry regarding a certain document, submit your question via TaskWatch or call the DocuTech support staff at 800.497.3584, option 3.

Custom Documents

Question: Can we have a custom document created, and inserted into our document packages?

Answer: DocuTech has the capability to create custom Lender and Investor documents and configure them to print in your loan packages when applicable. If you need a custom document added to accommodate your business practices, please submit a request via TaskWatch or contact DocuTech support at 800.497.3584, option 3.

Adding New Investor or Lender Programs

Question: Can a lender request a custom program that DocuTech currently does not have available?

Answer: DocuTech’s support and compliance departments work diligently side-by-side to accommodate custom program requests. We understand that lenders offer special programs to meet their customers' unique needs and we are more than willing to address these needs. To request a custom program, please submit a request via TaskWatch or contact DocuTech support at 800.497.3584, option 3.

Modifying Existing Documents

Question: I would like to modify an existing document to meet our business criteria. Is this possible?

Answer: DocuTech can customize existing documents to fit lender’s needs without compromising the compliant aspect of the document. If you’d like to modify an existing document, please submit your request via TaskWatch or contact DocuTech support at 800.497.3584, option 3.